Tales from the Machine Room


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What is NOT mine...

Ah, "responsibility", what a nice word huh? Is since I was 18 that I am asking myself what the fuck does it means, especially when everybody has a difference interpretation of the word depending on the circumstances.

The vocabulary is kinda prophetic in this sense: "word pronounced with .. grave tone, especially when, in a specific group of people there is the intent of rescind the responsibility of the single persons from the responsibility of the group as a whole". Also known as "ass-covering".
And is there a better way to "rescind" the responsibility than employ somebody else? So you can simply point the finger in a different direction.

The problem is when, for accidental reason, somebody ends up holding the bucket and can't toss it to anyone else.

And after this irresponsible introduction, we are back talking about $companyX, of which I told about some times ago. Besides the complexity in their system, those peoples had decided, in a futile attempt at paying as little as possible, instead of managing their own firewall, to have somebody else own and manage it. 

The result of all this was that to have any type of change applied to the firewall rules we had to send a request in triplicate copy to the firewall owner/maintainer and to UL of $companyX that was supposed to greenlight the request.

Being that UL was reading the mail once a week and the firewall maintainer wasn't very efficient in performing changes on the system, every change, even the most simple of them, toke days to be performed.

Now, since their ($companyX I mean) system was a MESSAGE system, in many cases the various customers expected answers in a timely fashio and they were, most of the time, dissapointed.

All this had been reported many times to both UL and DB (and to whoever was close enough), but in many cases, the concept of "responsibility" was being flapped around.

Then, one nice day, one of their customers decided to move their IT infrastructure to the cloud (what a surprise) and as such they needed to change a lot of IPs.
I turned the thing to the firewall admins and forgot about, but things are never easy.

Because, to save even more money, the customer above decided to first move the infra and then request the new IPs, when the old infra, with the old IPs, was already no longer functional. So they ended up unable to access the system.

And at this point, for some reason (Karma, probably), the guy that was supposed to do the changes in the firewall, was unavailable.

After one week (yep, ONE WEEK) and a very, very high number of curses, mails and the like sent right and left and center, involving, Boss, Boss' boss, Boss' boss' boss and so on and so forth, we finally manged to get the ip changed. And then, obviously, DB shows up asking what the fuck.
Like he doesn't know.

DB - So, what is going on with those peoples? Is 2 days I'm receiving tons of complaints.
Me - It happens that they asks for changes to the firewall, we send the request to the maintainer and they dont execute them.
DB - And why not?
Me - Why don't you ask them?
DB - I though you've already asked
Me - No, because the firewall isn't ours and we do not manage it, we have no contract so no base to ask for explanation.
DB - But we now have $companyX that complaints...
Me - If $companyX complaints they should direct the complaints to whoever is managing the firewall, that isn't ours.
DB - But we signed the contract that we have responsibility for the system...
Me - Whoever signed the contract probably didn't read it before.
DB - But what can we do?
Me - Nothing.
DB - What?
Me - Listen, that firewall isn't ours. If it was, then we could do something, but since IT IS NOT, we can only pass the ball to somebody else.

Because stuff that isn't mine, isn't mine.

Davide
06/05/2021 12:58

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Comments are added when and more important if I have the time to review them and after removing Spam, Crap, Phishing and the like. So don't hold your breath. And if your comment doesn't appear, is probably becuase it wasn't worth it.

4 messages post new

Francesco

By Francesco posted 31/05/2021 19:04 - reply

Ii credo che lo scarica barile di responsabilità vale finché non accadano danni seri leggi furto o perdita di dati in questo caso a ritroso dal portantino fino al direttore danzano balli piangenti e io me la rido vedendoli ballare

-- Francesco

Anonymous coward

By Anonymous coward posted 31/05/2021 23:27 - reply

il "senti bello" e' prodromico di un ennesimo cambio di datore di lavoro, ormai ti si conosce.

Quello che non capisco e' perche' tutti, (ma TUTTI, eh!) vengono da te con quell'aria di essere in diritto di pretendere che TU fornisca soluzioni, gratis e in tempo zero. Secondo me hai un metaforico cartello sulla schiena con scritto "prendetemi anche a calci in culo e chiamate un amico per darvi il cambio quando siete stanchi.". Noi (o almeno, io) ti si vorrebbe piu figlio di puttana, con un coltello sempre alla cintola e pronto per essere infilato nella gola dei vari UL, DB ecc

-- Anonymous coward

Anonymous coward

By Anonymous coward posted 03/06/2021 20:36 - reply

Tanto (non troppo) tempo fa... apparve questa frase in calce alle Storie della Sala Macchine...

Altra cosa: il fatto che mi linkate e che mi inviate la segnalazione non vuole dire che vi linkero al contrario. Soprattutto se dando un'occhiata al sito trovo piu' improperi che altro.

 

Ne capivo perfettamente il perchè: in fondo non si ama dare visibilità a chi rantola rabbia, vomita insulti, espelle fiele. Non aiuta il mood dell'audience. Che ... riderebbe. Un po' con l'amaro in bocca, ma riderebbe.

Mi sono trovato a rileggere un po' delle ultimi episodi. Per ultimi intendo da poco dopo il ritorno dell'amministratore di sistema. Più che Storie dalla Sala Macchine sembra sempre più essere Rant con clienti e DB. Il che in senso stretto non è male, ma c'è sempre meno lato "tecnico", anedottico, esperienzale (io grazie alle bestemmie di BD ho imparato un sacco sui mailserver e sulle tante cose che significano), di crescita. E' legittimo, ma sempre più spesso le Storie dalla Sala Macchine sembra essere Tales of the Humans Fsck Fairy, dumbaxes.

E se ti fa star bene... Amen. Però.

-- Anonymous coward

actaris

By actaris posted 09/06/2021 12:27 - reply

Ahahah appena successo anche a me.

Telefonata della segretaria: "Non funziona più il sistema X"

"Ma il sistema X lo gestisce il fornitore XXX!"

"Lo so, qui c'è il loro tecnico, vorrebbe parlare con te!"

"Vabbè, passamelo, io l'aiuto che posso dargli glie lo do"

"Salve, sono CL di XXX, dovresti dare un occhio al sistema X perchè non funziona più"

"ROTFL e se vuoi anche LOL: ci guardo subito, ma più che guardare assieme a te via teamviewer non so cosa fare, quindi io guardo e tu fai"

-- actaris

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